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Privacy Policy

Last updated: 25 September 2025​

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1. Information We Collect

We collect personal information that you voluntarily provide when you visit our website, book coaching, or communicate with us. This includes:

Personal details:
Name, email address, phone number, billing address, and login details (if applicable).

Payment information:
Payment details processed securely via trusted providers (Wix Payments, Stripe, PayPal).

Health and lifestyle information:
Details you share about your eating habits, medical conditions, allergies, or other factors that help us assess whether nutrition coaching is suitable for you.
This information is treated as sensitive data and is collected only with your explicit consent.

Technical and website data:
IP address, browser type, device information, page interactions, and cookies that help us improve user experience and website performance.

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2. How We Collect Information

We collect data when you:

  • Fill out a form, sign up, or book coaching on our website

  • Communicate with us directly via email or messaging

  • Interact with the site (cookies, analytics, or calendar booking tools)

Your information is only used for the purposes outlined below.

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3. Why We Collect Your Information

We collect your information to:

  • Provide and operate our nutrition coaching services

  • Personalise guidance and track progress

  • Communicate with you about your account or bookings

  • Process payments and issue invoices

  • Improve our services and website experience

  • Comply with legal and financial obligations

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4. Our Legal Basis for Processing Data

Under UK GDPR, we process personal data using one or more of the following legal bases:

  • Consent – when you provide health information or agree to receive communications

  • Contract – to deliver our nutrition coaching and manage bookings

  • Legal obligation – to keep business and tax records

  • Legitimate interest – to improve services, respond to inquiries, or prevent misuse

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5. How We Store and Share Your Information

Our website is hosted by Wix.com, which stores your data securely on servers protected by firewalls.
Payment details are handled by secure third-party processors (Wix Payments, Stripe, PayPal) compliant with PCI-DSS standards.

We do not sell or trade your personal data.
Information is only shared with trusted third-party tools when necessary to operate our services (e.g., payment processing, analytics, or email delivery).

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6. Data Retention

We keep your personal information only as long as necessary to provide services and meet legal requirements.
In most cases:

  • Client records and payment information are retained for up to 6 years (as required for UK business and tax laws)

  • Non-essential data (emails, notes) may be deleted earlier upon request

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7. Marketing & Communication

We may contact you by email, phone, or text to:

  • Confirm bookings or discuss your coaching plan

  • Provide service updates

  • Send optional marketing messages or newsletters (with your consent)

You can opt out of marketing emails at any time by contacting us.

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8. Cookies & Tracking

We use cookies to ensure our website functions correctly and to analyse performance.
Examples include:

  • XSRF-TOKEN – security protection

  • svSession – user session identification

  • bSession – analytics and performance tracking

Third-party apps such as Google Analytics or Facebook Pixel (if activated) may also use cookies in accordance with their own privacy policies.

You can manage cookie preferences via the site banner or your browser settings.

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9. Your Rights Under UK GDPR

You have the right to:

  • Access a copy of the personal data we hold about you

  • Request correction or deletion of your information

  • Withdraw consent at any time

  • Object to certain data processing activities

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at Eat2Wynn@gmail.com.

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10. Children’s Privacy

Our services are designed for adults (18+).
If a client under 18 works with us, we require parental consent and supervision throughout the coaching process.
We do not knowingly collect personal data from minors without consent.

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11. Policy Updates

We may update this Privacy Policy from time to time.
Changes take effect immediately upon posting on this page.
If we make any material updates, we’ll notify you so you’re aware of how we collect and use your data.

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12. Contact Us

If you have any questions about this policy or your data, please contact:
📧 Eat2Wynn@gmail.com

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